Policies & visitor support
Cancellation Policy
Review the current MERUS cancellation policy before changing a reservation.
Cancellation Policy
Last updated: July 14, 2026
Welcome to MERUS Adventure Park! We understand that plans can change, so we’ve outlined our cancellation policies below to help you navigate any changes to your reservations smoothly and efficiently.
Cabins, Bungalows, Glamping, Full Hook-up RV Sites & Boondock RV Sites
14 days or more before the arrival date: Refund with 10% cancellation fee. Eligible for 90-day rain-check.
Less than 14 days before the arrival date: No refund will be provided, but guests may opt for a 90-day rain-check for the full amount.
No-show: Forfeiture of the entire amount paid.
Primitive Camping Sites
Cancellation: Refund with a 10% cancellation fee.
No-show: Forfeiture of the entire amount paid.
MERUS Activities & Experiences
Include: Guided Tours and Adventure Challenges
14 days or more before reservation: Refund with a 10% cancellation fee.
Less than 14 days before the arrival date: No refund will be provided; however, guests may opt for a 90-day rain-check for the full amount.
No-show: Forfeiture of the entire amount paid.
Classes (STAGE5)
No refund available. Date change permitted within the calendar year.
Events
61 Days or More: Refund with a 10% cancellation fee.
60 Days or Less: No refund provided. We encourage our guests to resell their ticket in our FB groups.
Event Space
Deposit: No refund provided.
15 Days or More: Refund with a 10% cancellation fee.
14 Days or Less: No refund provided.
Jeep Rentals
No refund will be provided; however, guests may opt for a 90-day rain-check for the full amount.
Special Considerations
We understand unforeseen circumstances can impact your plans. If you need to cancel due to weather, car issues, minor illness, or other emergencies, please let us know. We evaluate such situations on a case-by-case basis, offering options for a rain-check or a full refund depending on the severity. For major emergencies like extreme weather, serious illness, or loss, please contact us directly for personalized assistance.
