Role Description

The Operations Integrator is someone who loves to take on challenges and figure out problems. They relish the opportunity to build, implement, and manage multiple systems. Someone who naturally wants to organize chaos, take control of situations, and bring closure before moving on to the next task. The Operations Integrator is deeply committed to completing tasks the right way with a high degree of quality. This person has immense focus and can do one thing without distraction while managing multiple projects. The Operations Integrator is deeply committed to supporting the company in achieving greater and greater levels of success, growing his/her own skills, and developing into a supportive leader within the team. The Operations Integrator will oversee multiple projects and people at the same time and will be held to high standards and accountability to perform at high levels consistently. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative tasks of the company continue to be completed to high standards with maximum efficiency.

Primary Objectives

• Support and Integration direct to the CEO and the rest of the Merus Team. One of your key roles is to help the CEO become more efficient and effective in leading, growing, and building MERUS. 
• Build, implement, and manage all systems and processes for the operations of MERUS including Development, Park Management, Lead Generation, Database Management, Information Management, Operations Division Protocols, Personnel, and Back-office Support
• Coordinate and oversee all communication between teams. 
• Assist in the creation and maintain an operations manual that documents all systems and standards.
• Coordinate the purchase, installation, and maintenance of all office equipment.
• Be the first point of contact in handling customer inquiries or complaints.
• Keep the team informed regarding any problems or issues that need to be handled.
• Responsible for hiring, training, consulting, and holding accountable all additional administrative team members.

Regular Work Activities

• Assist CEO with Ongoing Business and Operations of MERUS Adventure ™ .
• System and process development, implementation, and management.
• Research and development of ongoing programs.
• Information management.
• Communication within the MERUS Adventure ™  team, partner Teams, and Clients.
• Database growth and communication.
• Oversight of all launches for coaching, training, and events.
• Customer/vendor relations.
• Bookkeeping (A/R and A/P).
• Leading administrative team members (as appropriate to team structure).
• Weekly and Monthly Growth Reports.
• Weekly Client Membership Reports.
• Weekly Project Progress Report.
• Monthly Financial Report.

Leadership Responsibilities

• Self – We lead others by leading ourselves.
• Any additional administration team members.
• 360 Leadership of MERUS Adventure ™  team and Partner Teams.

Key Skills

• Strong written and verbal communication skills.
• Exceptional organizational and systems development, and implementation skills.
• Project Management skills.
• Technology skills: MS Office, Google G Suite, Photoshop, Kajabi, Active Campaign, Zoom, Stripe.
• Great ability to focus and execute.
• Concerned about doing things the right way.
• Calm under pressure.
• Learning-based disposition.
• Service-based attitude.
• Proven ability to succeed.

Role Description 

The Admin & Client Care Coordinator is someone who loves to take care of details and people. They want to be part of a team and help the team be successful. They really love to help and serve people and create great experiences for them.
They are dependable, love to do things the right way, and can help figure out how to make systems and processes better. 
The Admin & Client Care Coordinator is deeply committed to supporting the company in achieving greater and greater levels of success, growing his/her own skills, and developing into a person that is a strong support to the team and clients.

Primary Objectives

• Support the Operations Team and Clients with their needs.
• Be point person for organizing and running different events at the park, whether day events to multi-day events.
• Be the first point of contact in handling customer inquiries or complaints.
• Keep the team informed regarding any problems or issues that need to be handled.
• Ensuring that protocols and process are being followed with clients & customers and the way they use the park (buying memberships, onboarding, coming to the park, check-in, checkout etc.)

Regular Work Activities

• Assist the Operations Integrator with Ongoing Business and Operations of Merus Adventure park.
• Information management.
• Database growth and communication.
• Oversight of all events and tours at the park
• Vendor and Sponsor Acquisition and Relations
• Weekly Client Membership Reports.
• Weekly Event and Tour Reports

Leadership Responsibilities

• Self – We lead others by leading ourselves.
• Any additional administration team members.
• 360 Leadership of the Merus team.

Key Skills

• Strong written and verbal communication skills.
• Exceptional organizational and systems development, and implementation skills.
• Project Management skills.
• Technology skills: MS Office, Google G Suite, Photoshop, Kajabi, Active Campaign, Zoom, Stripe. ( We will train you and systems that you are not familiar with)
• Great ability to focus and execute.
• Concerned about doing things the right way.
• Calm under pressure.
• Learning-based disposition.
• Service-based attitude.
• Proven ability to succeed.

If you LOVE being outdoors, creating new and adventurous things, flexing creative ideas and don’t mind some rewarding but hard work, then we want to talk to you.

This person is someone that loves to be outdoors sunrise to sundown – year round. They must love physical work, working with heavy equipment and machinery, hiking, and the satisfaction of a hard day’s work. They get to be creative and bring to life new adventures for our guests to enjoy.